Locating Riders at Shopping Malls and Airports

Locating riders at complex locations such as shopping malls and airports can be a challenge. Once again, reducing the 'time to pick-up' will boost your driving revenue and rider satisfaction. This is especially true in cases with non-English speaking riders and/or riders who are new to your area. Four key elements of an efficient pick-up include Phone, Pin, GPS directions and Local Knowledge. Using a combination of these resources provides both rider and driver with a better experience. Whether at large shopping malls or airpoirts always call your rider in advance to reconfirm their location by asking them which major store are they closest to or which carrier and door name-number (arrivals or departures they are at in an medium-large airport). Also inform the rider they model and color of your vehicle and tell them you will put on your flashing lights (emergency lights) when you pull up. If you cannot locate them give the rider the best opportunity to locate you. As always, we invite other Uber driver to share their tips with Uber Driver Best Practices.